What is a SaaS product?
SaaS or “Software-as-a-Service” can have a different definition depending on the taxing jurisdiction and is often classified by the way the product is delivered or used. In general, SaaS products are not downloadable and are accessed through a platform or cloud-based system. Customers usually pay a regular subscription fee to use the service.
Popular SaaS products include Hubspot, Slack, Salesforce, and DropBox.
Identify which states view SaaS as taxable services.